How to make a complaint
We aim to provide the highest levels of service and advice for our customers. But we also understand that occasionally you may not be 100% happy with us, our service, or a product we’ve supplied. If that’s the case, we want you to let us know ASAP.
You can do this in several ways:
- Call us on 1300 34 34 36 and ask to speak to a call supervisor or manager
- Email us at firstname.lastname@example.org attention the Customer Experience & Compliance Manager
- Write to us: Customer Experience & Compliance Manager, Members Own Health Funds, Ground Floor East, 600 Victoria St, Richmond 3121
If we can’t resolve your issue immediately, a senior manager will be in touch within 1 business day from receipt of your complaint.
If we are unable to resolve the matter within 3 days, it will be escalated to the attention of the CEO or deputy CEO who will personally investigate the matter.
Depending on the issue, we may suggest that you contact your health fund directly or the Commonwealth Ombudsman’s office on 1300 362 072 to have your complaint handled.
You can also contact your health fund or the Ombudsman if you feel like we’re not dealing with your problem effectively.