Health Insurance Expert, who’d sign up for that job title? Ben Thomas did in 2008 and hasn’t looked back.
It’s no secret that health insurance is still seen by half of Australian’s as a must have, but with premium increases year after year, more and more Australian’s are questioning what they’re covered for and want to make sure they are not paying too much. According to IPSOS research, a substantial 1 in 3 people with health insurance review their cover each year. And with the upcoming Government reforms coming in 2019 it is expected that even more Australians will want to know what’s what.
Now, there are no shortage of places to compare the different options out-there and boy o boy do Australians have options. That’s the problem. Did you know that there are over 34 different health insurers to chose from and there are huge differences in value for money between Funds. But here’s the thing. Trying to find a credible, independent and trustworthy place for the unsure Australian’s to compare policies and make a switch is actually a real genuine problem for health insurance customers.
That’s why Ben Thomas joined Members Own health funds. His idea of health insurance expert is pretty simple. He believes people deserve a huge range of funds to choose from and a sales process that always puts the customer’s best interests first. He was also attracted to Members Own’s obsession with making it really easy for people to find the right fund and policy for them. As the head of customer experience, Ben is forever evolving the website to be as user-friendly as possible and ensures that his call centre advisors set the industry standard for honesty, transparency and friendliness. Ben says that people that experience the Members Own comparison service should always feel like they genuinely love the health insurance choice they’ve made.
Check out the reviews Members Own receives on trustpilot and productreviews, it says it all. An amazing 1 in 11 people that use the Members Own service to buy a policy give them a 5 star customer satisfaction rating, that’s unrivalled in health insurance. Everyone wants to know how Ben and his team at Members Own achieves this and Ben’s explanation is always the same. Firstly, we treat every health insurance reviewer like a family member. If we wouldn’t recommend that policy to our mum, we won’t recommend it to you. Ben believes not selling a health insurance policy can be just as important as making a sale. Secondly, Ben talks about the importance of being with a not for profit fund and in particular a fund that carries the Members Own symbol. On average, Members Own health funds out-perform the big familiar brands on the only three things that anyone should worry about, better coverage, more benefits and happier members.